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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Achieving realistic hair follicle replication without SMP dots expanding, blurring, or shifting into an unnatural blue hue over time is a constant technical hurdle in scalp micropigmentation. For hair loss specialists, poor pigment polymerisation on the scalp creates massive workflow bottlenecks and client dissatisfaction. Enter your new baseline: Perma Blend Scalp Micro Gray.
The Perma Blend Scalp Micro Gray is a professional-grade Scalp Micropigmentation (SMP) pigment specifically engineered to deliver natural gray hair tones and crisp follicle retention. Formulated with a high pigment load and specialised particle distribution, this versatile gray shade implants cleanly into the scalp dermis. It ensures predictable healing without migration, saving you correction sessions and guaranteeing an undetectable, authentic appearance.
Expanding your clinical hair restoration toolkit? A professional salon requires versatile, high-performance formulations. Perma Blend PMU Pigments, contrast your setups with the pre-modified richness of Tina Davies PMU Pigments, or explore the precision-crafted Monica Ivani PMU Pigments to optimise your clinical workflows.
Blue discoloration in SMP typically occurs when carbon-heavy or improperly formulated pigments are implanted too deeply into the subcutaneous fat layer, causing the Tyndall effect. Perma Blend Micro Gray is engineered with balanced particle dispersion to prevent this, provided you maintain a strict superficial dermal depth (upper reticular dermis) using a stable hand speed and appropriate voltage.
Cross-mixing different manufacturer formulations in your ring cup is strongly discouraged. Each line uses proprietary carrier fluids, surfactants, and preservative systems that can clash chemically, leading to separation, clumping, or unpredictable healed fading over time. Always stick to intra-brand blending for guaranteed chemical stability.
Scalp micropigmentation requires meticulous management during the initial 4-day healing window. Instruct clients to keep the scalp dry, avoiding heavy perspiration, swimming pools, and direct hair washing. Apply only a microscopic amount of recommended aftercare ointment if dryness occurs, and warn clients to wear a loose hat outdoors to protect the fresh follicles from UV degradation.