Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Are you struggling to treat clients with overlapping, complex skin conditions like active acne, severe erythema, and deep dermal aging? Relying solely on aggressive chemical peels or manual extractions can further compromise a weak skin barrier, increasing clinical risk and extending downtime. If you aren't offering targeted phototherapy, you are missing out on a highly profitable, hands-free treatment modality.
The Professional 7-Colour LED Facial Machine is a professional-grade light therapy device specifically engineered to accelerate cellular metabolism, calm severe inflammation, and repair damaged skin tissue across multiple dermal layers.
Always ensure the client's skin is completely cleansed of all makeup, SPF, and heavy barrier creams before placing them under the light, as physical blockers will reflect the photons and reduce efficacy. For maximum penetration, apply a clear, water-based hyaluronic serum prior to turning on the Red or Yellow lights. Always provide your client with opaque protective eye goggles, even when treating areas away from the immediate orbital bone.
This unit is a Class-level professional aesthetic device. It requires standard Australian 240V power. Ensure the articulated arm is fully tightened at the joints during setup to prevent drooping during longer 20-30 minute processing times.
Absolutely. Integrating LED immediately post-trauma is highly recommended. Set the machine to Turquoise (450nm) or Red (640nm) for 10-15 minutes to rapidly reduce erythema, stimulate cellular repair, and calm the compromised skin barrier before the client leaves the clinic.
For optimal photon absorption, position the LED panel approximately 3 to 5 centimetres away from the highest point of the client's face (usually the nose). Positioning it too far away drastically reduces the light intensity and compromises the clinical outcome.
No. This is a non-thermal, low-level light therapy (LLLT) device. While the client may feel a very slight, ambient warmth simply from being enclosed under the panel, the LED diodes themselves do not generate active thermal heat, making it completely safe for melasma-prone or heat-sensitive rosacea clients.
Never spray liquid sanitiser directly onto the diode panels, as moisture will damage the internal circuitry. Instead, spray a hospital-grade disinfectant onto a microfibre cloth and gently wipe the perspex casing and the face of the LED panel to maintain strict hygiene protocols.