Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Juggling multiple standalone machines across a crowded treatment room breaks client relaxation, drastically increases your setup times, and creates a hazardous web of electrical cords. When your clinical menu demands advanced protocols like radiofrequency skin tightening and thermal therapy, moving clients between separate devices disrupts the entire flow of your service.
The Professional 9-in-1 Multi-Function Facial Machine is a professional-grade aesthetic tower specifically engineered to consolidate nine advanced dermal treatments into a single, high-efficiency workstation. By integrating RF lifting, thermal hot and cold hammers, and galvanic electrotherapy, this unit empowers therapists to perform comprehensive, non-invasive anti-ageing protocols from one centralized base.
Engineered with a high-durability, solvent-resistant polymer casing designed to withstand daily exposure to hospital-grade salon disinfectants. The internal electrical chassis features isolated circuitry for the radiofrequency and high-frequency channels to ensure stable, surge-free current delivery during intricate facial therapies.
This unit requires a standard Australian 240V mains power connection. To protect the internal heating elements within the steamer jar, you must strictly use distilled or demineralised water.
Note on Exfoliation Preferences: This specific model is tailored for clinics focusing on RF lifting and thermal therapy. It does not include a mechanical rotary brush. If your clinic protocols rely heavily on physical brush exfoliation for rapid skin clearing, please view our sister model here: Professional 9-in-1 Multi-Function Facial Machine with Rotary Brush.
After each treatment, wipe all conductive gel or serum residue off the RF wand and thermal hammer using a soft, damp cloth. Follow up by wiping the metal surfaces with an alcohol-free, hospital-grade salon disinfectant. Never submerge the handpieces in liquid or place them in an autoclave, as this will destroy the internal thermal and radiofrequency wiring.
For clients presenting with severe erythema, rosacea, or compromised skin barriers, it is highly recommended to turn the ozone function off and utilise only standard warm steam. Furthermore, ensure the flexible steamer arm is positioned at least 40 centimetres away from the client's face to prevent excessive heat trapping.
Because this system operates as a consolidated, free-standing tower on its own rolling castors, it eliminates the need to clutter your standard salon furniture and trolleys with bulky individual devices. This frees up your workspace strictly for your consumable skincare products, mixing bowls, and sterile disposables.