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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Are you watching your costly lamination lotions, hybrid dyes, and lash lift serums get absorbed and thrown away inside traditional bristle brushes? Porous brush hairs constantly trap and lock away premium formulas, forcing you to use double the amount of chemical solutions per service, which silently inflated your product overheads and erodes your hourly salon ROI.
The Luna Beauty Supplies Silicone Brow & Lash Applicator Brush Set (6-Piece) is a professional-grade beauty tool kit designed to eliminate product absorption and deliver ultra-precise placement of solution steps during intensive lash and brow styling treatments.
Streamline your backbar and reduce product consumption across your standard salon disposables rotation when executing:
"To prevent tint staining on the white silicone heads, wipe them down with a damp cloth immediately after finishing your application before the pigment cures. Avoid using aggressive wire pads or scouring brushes during cleaning; instead, wash with lukewarm water and a pH-neutral soap before submerging them in disinfectant. Dry completely to ensure maximum longevity of the adhesion bond at the ferrule."