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Shipping Information
Australian Orders
Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
International Orders
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
Returns Policy
Can I return a product that I purchased?
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
How can I process a return request?
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale or clearance items.
Exchanges
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Unpredictable colour shifting over 12 to 24 months destroys client trust and necessitates complex corrective work. When standard inks degrade into stubborn red or grey tones, it damages your clinical reputation and forces you to constantly restock corrective modifiers to fix old work.
The individual Tina Davies FADE Eyebrow Pigments are professional-grade PMU hybrid inks specifically engineered to fade gracefully over 12 to 24 months without pulling warm or ashy. Formulated with a primarily inorganic base and internal correctors, these pigments implant smoothly and heal predictably across all Fitzpatrick profiles. They ensure stable polymerisation and allow you to offer clients a natural, softening brow aesthetic while precisely controlling your inventory by purchasing only the shades you need.
Predictable Fading & Clinical Reliability
- Primarily Inorganic Formulation: Heavy iron oxide particles are designed to be gently metabolised by the body over time, providing a true-to-tone fading process that never leaves behind stubborn red, orange, or blue residue.
- Pre-Modified Internal Correction: Each specific shade features built-in correctors to neutralise raw tissue warmth or ashiness upon implantation, eliminating the need to custom mix.
- EU REACH Compliant Safety: Manufactured in Germany under strict regulations, guaranteeing vegan-friendly, cruelty-free, and non-toxic dermal integration for ultimate client peace of mind.
- High-Density Colour Payoff: A highly concentrated pigment load ensures distinct, crisp retention whether you are executing manual microblading strokes or machine powder shading.
Building a reliable, fade-true colour palette is essential for a high-performing clinic. Pair your selected shades with the pre-modified reliability of our broader Tina Davies PMU Pigments range, or contrast your trolley's capabilities with Perma Blend PMU Pigments and precision-crafted Monica Ivani PMU Pigments. Always lock in your work with our PMU Colour Retention Pre & Aftercare.
Read Product Specifications & Pro Tips ▼
Clinical Protocol & Viscosity Management
FADE pigments feature a slightly thicker, primarily inorganic suspension. Vigorously shake your selected pump bottle for a full 60 seconds prior to decanting to properly homogenise the dense pigment load with its carrier fluid. CRITICAL: Do not dilute these formulations with water or saline. Altering the formula fractures the binder ratio, causing patchy retention and erratic fading. If adjusting viscosity for a sheer, airy powder brow, exclusively use dedicated PMU shading solutions. Store upright in a cool, dark cabinet to maximise the 12-month opened shelf life.Luna’s Bench Protocol & PMU Aftercare
I keep individual bottles of FADE specifically for clients who want a low-commitment, natural brow that softens over 18 months rather than lasting forever as a heavy block of colour. Because inorganic pigments dry faster during application due to their heavy particle weight, keep your pigment cup gently agitated with a sterile micro-brush and avoid overworking the papillary dermis. Post-procedure aftercare dictates the final retention. Instruct clients to perform gentle lymph blotting for the first 24 hours, followed by a breathable application from our PMU Colour Retention Pre & Aftercare range to ensure a flawless, flake-free heal.Technical FAQ: Mixing, Implantation & Troubleshooting
Why do primarily inorganic pigments fade differently than organic blends? ▼
Inorganic pigments have larger, heavier particle sizes composed mainly of iron oxides. Instead of shrinking and shifting to deep cool or bright warm tones like organic carbons often do in the skin, FADE’s inorganic particles are designed to be gently metabolised by the body over 12-24 months. This results in a gradual, true-to-tone lightening effect without leaving a dreaded red or grey residue.
Can I mix FADE pigments with my existing organic PMU lines? ▼
No. Mixing a primarily inorganic hybrid like FADE with a carbon-heavy organic pigment will completely disrupt the intentional fading timeline. The highly concentrated organic particles will outlast the inorganic ones in the skin, causing severe colour separation and unpredictable temperature shifts after 12 months. Only mix FADE colours with other shades within the FADE collection.
How should I adjust my implantation technique for this thicker viscosity? ▼
Because inorganic particles are denser and lack the rapid tissue grab of organic carbons, you must work deliberately. Ensure you are maintaining a strict 90-degree needle angle and implanting precisely into the upper papillary dermis. A slightly slower machine speed paired with a tight pendulum motion allows the heavier pigment load to deposit evenly without causing excess epidermal trauma.
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