Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out. Made-to-order items are also not refundable.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Trying to diagnose micro-inflammation, sebum build-up, or follicular miniaturisation with the naked eye is a massive liability. When clients cannot visually comprehend their exact scalp condition, they naturally hesitate to commit to high-ticket treatment plans or invest in professional retail products.
The Digital Microscope 50-1000X Magnification is a professional-grade analytical device specifically engineered to capture real-time, ultra-high-definition follicular imaging. By transmitting precise 50X to 1000X magnified visuals directly to your device via WiFi, this portable diagnostic tool allows you to accurately document dermatitis, scalp congestion, and treatment progress.
Integrate this diagnostic powerhouse seamlessly into your existing treatment protocols. Explore our comprehensive Scalp Skin Machines Collection to build out your analytical suite, or pair it with our premium Japanese Head Spa setups to deliver an unparalleled, deeply clinical therapeutic experience.
Always ensure the transparent focal hood is wiped down with a hospital-grade 70% isopropyl alcohol swab between clients to prevent the cross-contamination of sebum and Malassezia yeast. When analysing the crown, part the hair cleanly with a pintail comb and rest the scope's transparent edge completely flat against the scalp to physically stabilise the image and prevent micro-jitters at 1000X magnification.
Never spray liquid disinfectant directly into the lens barrel. Use a disposable optical-grade microfibre swab lightly dampened with isopropyl alcohol to gently wipe the outer transparent guard and glass, ensuring no liquid seeps into the internal electrical housing.
No, the integrated WiFi network is designed for low-latency local transmission directly to your clinic tablet or smartphone. This ensures that the scalp conditions you are physically scanning are instantly mirrored on your screen without jarring lag, creating a smooth educational experience for the client.
Because the unit is entirely cordless and portable, it integrates perfectly. Performing a quick 60-second diagnostic scan at the chair before moving to the basin provides a clear baseline of follicular congestion. Following the hydro-therapy stages, a quick post-scan visibly proves to the client that the sebum plugs have been cleared.