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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
When clients experience premature hair loss, thinning brows, or extreme brittleness after back-to-back chemical treatments, standard conditioning oils are simply not enough to stop the shedding. You need a clinical intervention that goes beyond surface-level hydration to patch the broken cortex and actively stimulate the follicle to produce new, resilient hair.
The Zola Multi-Treatment 9-in-1 Brow & Lash BTX is a restorative hair botox designed to reconstruct the hair cortex at the molecular level and stimulate new hair growth using patented Procapil™ technology.
This multi-functional treatment is your indispensable tool for deep hair restoration following intense chemical processing. Unlike traditional heavy creams, this formula dispenses as a lightweight, clear gel that instantly penetrates the porous gaps of the hair shaft without leaving a greasy residue.
The true power of this product lies in its inclusion of Procapil™, a patented complex explicitly designed to anchor the hair root, fight follicle aging, and prevent premature lash and brow loss. Pair it with your existing Zola Professional range to offer the ultimate rehabilitation service.
This treatment is housed in a hygienic, 15ml silver airless pump bottle. This vacuum system ensures zero product waste and prevents oxygen from degrading the highly active botanical extracts and vitamins.
How do you choose between Zola's pink BTX Cure and this 9-in-1 BTX?
Reach for the pink BTX Cure when the hair is visually fried, dry, and needs an instant, heavy moisture mask post-lamination.
Reach for the 9-in-1 BTX when the client is complaining about thinning hair, bald patches, or shedding. The Procapil™ in this formula specifically targets the root and follicle to stimulate growth, making it an exceptional high-margin retail product for clients to take home and use daily.
Dispense a small amount of the clear gel. Using a clean spoolie or micro-brush, work the treatment through clean, dry lashes or brows, ensuring you massage it down to the skin/root to allow the Procapil™ to reach the follicle.