Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Dedicating an entire treatment room to a single specialised service drastically limits your daily revenue ceiling. When your salon floor plan is tight, installing fixed, single-use hydrotherapy furniture often forces you to turn away highly profitable lash, brow, or facial bookings simply because you lack the bed space.
The Aura Reclinable Plumbed Head Spa & Beauty Bed is a professional-grade, multi-function treatment station specifically engineered to solve spatial bottlenecks. By integrating a mechanical reclining backrest and modular cushion inserts, this dual-purpose unit seamlessly transitions from a continuous-flow scalp therapy basin into a premium, flat beauty bed, allowing therapists to execute back-to-back scalp rituals and aesthetic skin treatments from the same clinical footprint.
Selecting the correct hybrid equipment is critical for maximising your clinic's floor plan. If your architectural layout permits permanent commercial drainage, our hardwired plumbed Japanese head spa beds deliver unlimited, continuous workflow. If you need to bypass structural permitting costs while still offering premium services, explore our portable non-plumbed head spas. Browse our overarching collection of dual-purpose salon furniture Australia to complete your elite treatment room.
To capitalise on the Aura's versatility, structure your service menu to offer cross-modality packages. For example, transition a client seamlessly from a 45-minute dermal facial (using the bed in its dry, reclined state) directly into a 30-minute Japanese scalp scaling ritual simply by removing the basin cushion insert. Always ensure the client's cervical spine is correctly aligned with the basin neck-rest before initiating the water halo cascade.
The bed is upholstered in double-stitched, non-porous medical-grade PU vinyl designed to resist absorption of essential oils, chemical lash adhesives, and hospital-grade salon disinfectants. The internal washbasin is cast from durable acrylic to prevent mineral scale build-up over years of continuous water flow.
This is a permanent, hardwired piece of clinical infrastructure. You must hire a licensed Australian plumber to connect the unit to your building's hot and cold water mains, as well as a PVC waste drainage pipe. Due to its heavy 100kg frame and moving mechanical backrest, ensure your treatment room has adequate walking clearance around the bed's perimeter for your therapists to operate comfortably.
The Aura features a distinct split-section design. The acrylic washing basin is securely mounted into the rear chassis, while the upper torso section of the bed operates on a heavy-duty mechanical hinge. When you need to perform lash or facial services, you place the protective modular cushion insert over the basin, and raise the backrest to your desired angle. This allows the client to sit in a semi-upright position completely independent of the plumbing infrastructure hidden beneath them.
Yes. Because the Aura operates as a continuous-flow hydrotherapy system, it requires direct connection to your commercial building's mains water supply and waste drainage. Installation must be carried out by a licensed Australian plumber to ensure compliance with local water regulations, secure the internal pipework, and prevent any structural leaks.
While the high-density acrylic basin is highly durable and designed for rigorous salon use, dark professional hair colours, concentrated hybrid brow tints, and direct dyes can stain acrylic surfaces if left to sit. We highly recommend rinsing any heavy pigments down the drain immediately with the handheld shower attachment and wiping the basin down with a B2B clinical surface sanitiser between clients to maintain a pristine aesthetic.
Due to the heavy 100kg footprint and oversized dimensions of the Aura bed, standard automated free shipping does not apply. Once your order is placed, our logistics team will calculate a tailored ground-floor freight quote based on your clinic's postcode. Please note that standard freight does not automatically include transit insurance for loss or damage. We highly recommend requesting transit insurance for high-value equipment like the Aura to protect your investment during heavy commercial transport.