No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Shipping Charges:
Transit Insurance
Not included. Request quote by email.
Additional delivery fee’s
If you are not present for delivery or are not able to accept the delivery when the goods arrive a redelivery fee of $77 including GST may be payable.
Returns
Returns are accepted and naturally conditions apply. We deal with all returns as soon as possible and are bound by the constraints of the various couriers we use, please bear this in mind in the unlikely event you will need to return a product.
Faulty or Damaged Goods
If an item is damaged or faulty and needs to be returned we will organise a courier or representative to collect and return the item unless it can be repaired or suitable compensation can be reached. This will be at our cost and no fee’s or charges will be incurred unless there is a packing fee by the courier. Please ensure all returns are in the origional packaging and sealed ready for collection.
Change of Mind/Not Suitable
We ask you check the website for all information on items and ensure they are suitable for the task and will fit in your space.
In the event a return needs to be made, you will be responsible for the freight cost of the return (this can be more than the cost to have it delivered and we are bound by the various couriers we use). There will also be a 15% re-stocking fee* for the warehouse team to check/inspect the goods and put them back into stock.
Discover Luna Beauty Supplies' stunning and top-quality range of salon furniture perfect for your clients. Our collection includes beauty beds, salon chairs, trolleys, stools, and electrical equipment that are not only beautiful but also designed with your comfort and ergonomics in mind. Count on us to provide you with the most comprehensive selection of beauty and hairdressing salon furniture and equipment.