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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Treating hyper-reactive or mature skin during high-volume waxing services often leads to prolonged erythema, client discomfort, and sluggish turnaround times. When formulas drag or grip live skin cells, therapist fatigue sets in and margins erode.
The Caronlab Brilliance Strip Wax 800ml is a professional-grade white strip wax specifically engineered to deliver ultra-pliable, non-brittle hair removal while shielding sensitive skin barriers against redness and thermal irritation.
Complete your treatment workflow by exploring our core ranges of professional waxing supplies, premium strip waxes, disposable waxing strips, and salon-grade pre and post wax care.
To eliminate residue from heater skirts, vinyl bed protectors, and trolley rims, avoid harsh scraping tools that compromise equipment finishes. Apply an organic citrus wax solvent or mineral-based clean-down fluid directly to warm surfaces with a lint-free cotton wipe. Ensure wax heater inserts are cleaned between clients to eliminate carbonised wax buildup and maintain accurate internal thermostat readings.
Yes. Thanks to its hypoallergenic, rosin-free formulation and high concentration of Titanium Dioxide, Brilliance acts as a physical buffer between the adhesive resins and the epidermis. You can safely go back over a missed patch or delicate zone immediately without lifting skin cells or initiating severe histaminic reactions, provided skin tension is maintained.
Always remove the plastic lid before heating. Place the tub off-centre on the microwave turntable and heat on high in 60-to-90-second increments, not exceeding 3–4 minutes in total. Never leave the tub unattended. The Microwave to Pot™ polymer composite withstands heating to soften the wax core, but you must transfer the jar into a designated wax heater insert sleeve rather than heating directly against bare electrical heating coils.
Standard clear honey strip waxes tend to weep and become overly tacky in high ambient humidity, causing paper strips to tear or adhere poorly. Brilliance is compounded with microcrystalline and flexible polymers that repel atmospheric moisture. It maintains a stable, creamy viscosity, grips coarse and fine hair at body temperature, and snaps off cleanly without leaving a gummy residue on the client’s skin.
Heavy-grade Venetian Spunlace strips yield the highest tensile strength and zero wax bleed-through when paired with Brilliance. While bleached calico or standard non-woven paper strips are functional, spunlace creates uniform adhesion with the creamy Titanium Dioxide emulsion, eliminating strip splitting and ensuring thorough single-pass hair retrieval on large areas like full legs and backs.
While both share the signature hypoallergenic coconut-scented white formula with Titanium Dioxide, the strip wax is formulated for rapid, large-surface spreading across legs, arms, chests, and backs using spunlace strips. Brilliance Hard Wax is formulated for peelable, strip-free application on sensitive, fibrous contour areas like XXX Brazilians, brows, and underarms where hair grows in multi-directional patterns.