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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Waiting 45 minutes for a full-sized pot to melt down between back-to-back brow sculpts and bikini appointments stalls your treatment turnover and burns billable clinic time. Bulky heating units crowd treatment trolleys, creating cable clutter and messy transfers that waste stock and compromise your treatment flow.
The Caronlab Mini Wax Heater is a professional-grade salon wax warmer 500cc specifically engineered to eliminate workstation downtime by pairing rapid thermal conduction with direct jar integration. Designed precisely to dock Caronlab 400ml microwaveable hard and strip wax tubs directly into the heating well, this compact unit allows therapists to liquefy product in just 90 seconds via microwave pre-heating or achieve stable working viscosity in under 30 minutes via standard conduction.
Looking to scale your waxing setup across multiple treatment rooms? Pair your compact station with our full collection of professional wax heaters, stock up on professional hard waxes, or browse our heavy-duty salon furniture to design an ergonomic, high-turnover workspace.
For immediate morning service, uncap your Caronlab 400ml jar and microwave on medium heat for 60 to 90 seconds (monitoring carefully until the core softens). Place the jar directly into the heater well and turn the dial to setting 3.5–4.5 to stabilise working consistency. When starting cold without a microwave, turn the dial directly to 6 with the lid on; the formula will reach working viscosity in approximately 25 to 30 minutes, after which you should reduce the dial to your selected holding setting.
Keep the outer casing and top lip clear of polymer buildup by wiping the unit down at the end of each shift while the heater is switched off but still warm. Use a microfibre cloth dampened with a specialised solvent such as Caronlab Citrus Clean Wax Remover. Never submerge the unit in water, spray chemical disinfectants directly into the electrical housing, or scrape the inner metal chamber with metal spatulas.
Watch how Caronlab Professional Wax Heaters streamline treatment setups and maintain consistent formula heat:
The chamber is engineered to fit Caronlab 400ml hard and strip wax tubs directly. To use loose wax beads, hot film waxes, or non-tub formulas, you must use a clean, compatible 500ml metal insert pot. Pouring loose wax beads straight into the non-removable aluminium well without an insert makes cleanout difficult and risks voiding your 12-month commercial warranty.
Thermal settings depend on ambient salon temperature and formula density, but generally, settings 3.5 to 4 keep low-temperature film and brow waxes at a thick, honey-like consistency ideal for delicate facial skin. Strip wax formulations generally require setting 4 to 5 to maintain a fluid, thin-glide viscosity. Always perform a patch test on your inner wrist to confirm client thermal comfort before treatment.
Turn off and unplug the heater while it remains warm to the touch. Apply a citrus-based solvent (such as Caronlab Citrus Clean) to an industrial paper towel or wax strip, and wipe away drips around the rim and temperature dial. Avoid abrasive scourers or harsh solvents like pure acetone, which degrade the thermal plastic housing and erase the dial markings.
Yes. At just 45W power consumption and featuring a lightweight, compact footprint, the CLBM500 is ideal for mobile practitioners. When paired with Caronlab microwaveable 400ml tubs, you can quickly melt wax at a client’s premises in the microwave, slot it directly into the heater, and plug it in to maintain heat throughout the service without transport spills.