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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Between back-to-back Brazilian appointments and tight 15-minute eyebrow slots, uneven wax viscosity, thermal lag, and sticky station drips completely destroy your treatment workflow. Waiting forty minutes for an 800g jar to melt eats straight into your daily treatment turnover and hourly earnings.
The Caronlab Professional Wax Heater 1 Litre is a professional-grade salon wax warmer specifically engineered to deliver rapid thermal regulation, uniform heat distribution, and spill-free jar transfers for high-volume commercial treatment rooms.
Pair your station setup with our complete range of professional essentials by browsing our Professional Wax Heaters, stock up on Depilatory Waxing Supplies, or upgrade your treatment suite with ergonomic Salon Furniture.
Never scrape the interior heating chamber with metal spatulas, as scratching voids the conductive coating. Turn the unit off and wipe down the casing while still warm using Caronlab Wax Remover Citrus Clean. Strictly avoid acetone, methylated spirits, or non-depilatory harsh solvents, which degrade the composite polymer casing and release hazardous fumes once the heating element activates.
No. Always use the 1L removable aluminium insert pot. Placing a plastic jar directly against the bare bottom element creates localised hot spots, which can warp or melt the plastic tub and ruin the dry internal heating well. The insert provides uniform heat diffusion around the jar's perimeter.
For standard polymer and film waxes, dial settings between 3.5 and 4 maintain an optimal viscosity without scorching the formula or overheating the client's skin. If using low-temperature traditional strip waxes, a setting of 3 to 3.5 provides the right balance between spreading glide and rapid cooling on contact.
Switch the unit off at the wall and unplug it. While the unit remains lukewarm (not hot), dampen an abrasive-free cotton wax strip with Caronlab Citrus Clean solvent. Swab the inside walls carefully, taking care not to let solvent puddle around the central electrical element. Never submerge the unit in water or use metal scourers.
Yes. The compact footprint fits standard mobile beauty cases, and the secure top lid locks down during vehicle transport once the wax has fully set. When operating on mobile callouts, allow the wax to drop below skin temperature and solidify into a semi-firm state before moving the unit to prevent thermal burns or spills in your vehicle.