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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Brittle wax snapping midway through an intimate service slows down your treatment turnaround and causes unnecessary epidermal lifting on sensitive client skin. When high salon humidity alters your wax consistency or coarse terminal hair resists removal, you lose both treatment speed and client comfort.
The Caronlab Strawberry Creme Hard Wax is a professional-grade depilatory hard wax specifically engineered to deliver flexible, low-temperature Brazilian waxing and delicate zone hair removal with zero brittleness. Formulated with cosmetic-grade Titanium Dioxide and flexible hydrocarbon resins, it buffers the skin against thermal shock while lifting stubborn, coarse hair cleanly from the follicle in a single pass.
Explore our complete ranges of Professional Wax Heaters, browse targeted prep solutions in Pre & Post Wax Care, or restock your treatment rooms with our full suite of Hard & Hot Waxes and Salon Disposables.
For instant salon setup, place the tub into the microwave without the lid and heat in short 60–90 second increments until softened, then transfer directly into your professional wax warmer insert. Alternatively, place the jar directly into the heater well. Calibrate the thermostat between Dial 3 and 4 to maintain an operating core temperature of 65°C to 75°C.
The wax is ready when it presents a thick, rich honey consistency that clings neatly to the spatula without running or dripping. Never melt the entire pot down into a watery liquid—always preserve a solid un-melted core in the centre to regulate temperature and maintain optimal working viscosity during back-to-back client turns.
Intimate Brazilian waxing requires a formula with high tensile elasticity and low thermal output. Strawberry Creme contains micro-micronised Titanium Dioxide, which forms a gentle cushion between the wax and the epidermal layer, significantly mitigating follicular erythema and mechanical drag[cite: 2]. Combined with low-temperature hydrocarbon resins, it grips coarse pubic hair directly at the root while remaining gentle on delicate mucous membranes and hyper-sensitive labial skin[cite: 2].
The optimal working range is 65°C to 75°C (Dial 3–4 on standard Caronlab professional warmers). If your wax is stringing, it is sitting below 65°C and requires a slight thermostat increase. If it runs too thinly off the spatula, it is overheated and risks skin burns. Maintain an un-melted "core" in the centre of your pot; working from the softened outer perimeter ensures the wax stays at a dripless honey consistency throughout your appointments.
Traditional wax blocks require 45–60 minutes of heater warm-up time before your first morning client. Caronlab's heat-resistant 800g jar can be placed directly into a commercial microwave for quick, even pre-softening, before dropping straight into your heater cavity. This cuts heating time down to under 5 minutes, avoids wax pellet spills on clean salon floors, and eliminates messy metal insert transfers.
Yes. Cheaper rosin-based waxes sweat and remain gummy or brittle when room humidity spikes in tropical and coastal Australian climates. Caronlab Strawberry Creme uses advanced hydrocarbon polymer technology engineered specifically to set uniformly regardless of high ambient salon humidity, ensuring quick drying times and clean, snap-free removals all year round.
Because hard wax polymerises upon cooling, residual wax on the skin is easily lifted by applying Caronlab After Wax Skin Cleanser or Soothing Lotion[cite: 2]. For salon equipment, vinyl beds, and heater housings, use Caronlab Wax Remover Citrus Clean while the equipment is warm to instantly dissolve dried wax drips without abrading or stripping plastic surfaces.