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Shipping Information

Australian Orders

Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.

What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.

Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).

International Orders

Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).

How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.


Returns Policy

Can I return a product that I purchased?

You can return your product, but we have a 14-day return policy.

To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I process a return request?

First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.

To start a return, you can contact us at hello@lunabeautysupplies.com.au.

If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.

You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.

To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale or clearance items.

Exchanges

The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.

Scrubbing baked-on wax residue off heaters, trolleys, and treatment floors between client bookings drains billable treatment time and damages expensive equipment finishes. Scraping instruments with metal spatulas blunts tools, scratches insert wells, and leaves sticky cross-contamination risks across your waxing station.

The Caronlab Wax Remover Citrus Clean is a professional-grade salon equipment solvent specifically engineered to rapidly dissolve stubborn strip wax and hard wax residues from workstations, equipment, and flooring. Formulated with natural active citrus terpenes, this concentrated cleaning agent breaks down sticky resin polymers on contact, leaving treatment rooms smelling fresh without oily films.

Professional Salon Benefits

  • Rapid Polymer Dissolution: Natural citrus terpene solvents cut directly through tacky ester resins, synthetic waxes, and traditional honey formulations without abrasive scraping [source: 1.1.1].
  • Multi-Surface Material Versatility: Safe for stainless steel inserts, powder-coated heater bodies, hard salon tiles, laminated workstations, and commercial carpets [source: 1.1.1, 1.2.1].
  • Clean-Rinsing, Non-Greasy Finish: Dissolves cleanly when wiped off and rinsed with water, preventing slick residue from transferring to fresh disposable bed roll or client towels [source: 1.2.1].
  • Aromatherapeutic Workstation Deodorising: Neutralises scorched hydrocarbon fumes from wax pots, leaving a clean, natural citrus aroma that elevates treatment room ambiance [source: 1.1.1, 2].

Streamline your treatment room setup by pairing your cleaning station with our complete range of professional wax heaters, explore bulk refills across our commercial waxing supplies, and protect your treatment suite with hospital-grade salon disinfectants and hygiene consumables.



Read Product Specifications & Pro Tips

Professional Cleaning Protocol

For daily wax heater maintenance, always switch off and disconnect units from power prior to application [source: 1.1.1]. Allow the heater body to cool to warm or ambient temperature [source: 1.1.1]. Mist Caronlab Citrus Clean sparingly onto a disposable paper towel or lint-free microfibre wipe rather than spraying directly onto heating elements [source: 1.1.1]. Gently wipe along the rim, rim collars, and external housing [source: 1.1.1]. For concentrated, hardened drips on trolley surfaces, allow the solvent to dwell for 60 to 90 seconds to break chemical cohesion before wiping away [source: 1.1.1]. Always finish by wiping with a damp cloth to rinse surface traces [source: 1.2.1].

Technical Formulation & Chemical Profile

Caronlab Citrus Clean is a concentrated solvent blend utilising d-Limonene (derived from citrus peel oil) combined with refined isoparaffinic hydrocarbons [source: 1.1.1, 1.2.1]. This hybrid chemistry delivers a low-viscosity liquid with high degreasing power, allowing fast penetration into cold, crystallised resin matrices without requiring corrosive mineral spirits or harsh chlorinated compounds.

Salon Floor & Carpet Extraction Procedure

To treat accidental carpet splatters or dried drips on timber laminate, apply a light misting directly to the wax spot [source: 1.2.1]. Allow 2 minutes for initial liquefaction [source: 1.1.1]. Blot firmly inward from the perimeter of the drip using a dry towel to lift suspended resins without spreading the stain. Rinse the area thoroughly with warm water and blot dry [source: 1.2.1]. Always conduct an inconspicuous spot test on dyed carpet fibres or varnished timbers prior to full application [source: 1.2.1].

Equipment Compatibility Warnings

Exercise care when cleaning printed dials, screen-printed temperature markings, and digital displays on professional wax heaters [source: 2]. Because active citrus solvents break down ink carriers, vigorous rubbing over printed gauge dials will strip the lettering [source: 2]. Do not apply directly to high-gloss acrylic casing, open heating coils, or synthetic silk textiles.

Product Specifications

  • Brand: Caronlab Australia [source: 2]
  • Volume: 250ml [source: 2]
  • Dispenser: Ergonomic directional trigger spray [source: 1.1.5, 2]
  • Origin: Made in Australia [source: 1]
  • Ethics: Cruelty-free and vegan formulation [source: 1, 1.2.1]
  • Physical State: Concentrated clear liquid solvent [source: 1.1.1, 1.2.1]
  • Fragrance Profile: Fresh natural citrus [source: 1.1.1, 2]


Frequently Asked Questions (FAQ)

Can Caronlab Citrus Clean be used directly on a client's skin to remove sticky wax residue?

No. Caronlab Citrus Clean is an industrial-strength equipment and surface solvent formulated specifically for hard salon surfaces, instruments, and textiles [source: 1.2.1]. It is not an after-wax skin oil or cosmetic formulation [source: 1.2.1]. Applying concentrated terpene solvents to human skin can compromise the lipid barrier and cause acute contact dermatitis or burning [source: 1.2.1]. For post-treatment skin cleanup, use mineral- or vegetable-based after-wax oils or soothing post-depilatory lotions.

Will this solvent strip the temperature dial numbers or branding off my wax heater?

Yes, if rubbed directly [source: 2]. The active citrus terpenes in Citrus Clean dissolve oil- and solvent-based inks [source: 2]. Avoid spraying directly onto the printed heat gradients, temperature dial numbers, or manufacturer logos on your wax heater housing [source: 2]. Wipe around printed typography with a lightly dampened cloth, or wipe down dials using standard disinfectant wipes rather than solvent cleaners.

Can I spray Citrus Clean into the heating well of my wax pot while it is hot?

Never apply solvent cleaners to hot wax pots or live heating wells [source: 1.1.1]. The unit must be switched off, unplugged, and cooled before cleaning [source: 1.1.1]. Applying liquid solvents onto hot internal heating elements creates rapid vapour plumes that irritate respiratory pathways and can pose a flash combustion hazard. Allow the pot to cool until just warm to the touch before wiping out the empty insert well [source: 1.1.1].

Does Caronlab Citrus Clean work on both hot wax and strip wax spills on salon vinyl beds?

Yes, it breaks down both rosin-rich strip wax and dense polymer-based hot waxes [source: 1.1.1]. When cleaning treatment bed vinyl or medical-grade PU upholstery, mist a small amount onto a wipe, remove the wax spot immediately, and follow with a damp water rinse to neutralise the solvent. Prolonged pooling of concentrated citrus solvents on vinyl can soften plasticisers over time, so wiping clean and rinsing with water is essential [source: 1.2.1].

How do I clean sticky waxing spatulas and tweezers without ruining them?

Wipe stainless steel tweezers, metal spatulas, and extractor tools with a cloth moistened with Caronlab Citrus Clean to strip resin build-up instantly [source: 1.1.1]. Once the wax residue has dissolved, wash the instruments in warm soapy water to eliminate chemical solvent film, dry thoroughly, and complete your mandatory hospital-grade autoclave or chemical disinfectant protocol before the next service.

Caronlab Citrus Clean professional wax remover 250ml trigger spray bottle on stainless steel salon trolley

Caronlab Citrus Clean Wax Remover Trigger Spray 250ml

$10.50

Caronlab Citrus Clean Wax Remover Trigger Spray 250ml

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