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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, stubborn hairs on uneven intimate curves often lead to multiple passes, client skin irritation, and slow treatment turnarounds. When standard hot waxes snap or fail to wrap the hair shaft cleanly, service times blow out and profitability drops.
The Italwax Film Wax Natural is a professional-grade hot film wax specifically engineered to encapsulate short, coarse hairs across delicate anatomical contours at an ultra-low working temperature.
Also available in a compact 100g sample size for therapists looking to trial the formula before stocking the full salon format.
Pair this formula seamlessly with our professional Wax Heaters, prepare the epidermis using professional Waxing Pre and Aftercare, and maintain pristine treatment hygiene with disposable Wax spatulas and essential Waxing Disposables from our comprehensive All waxes range.
Keep your wax warmer insert rims clean by scraping excess product during application. Clean accidental drips from hard surfaces and heaters using a dedicated wax equipment solvent or citrus equipment cleaner. Store both 1kg and 100g packs sealed in a cool, dry place away from direct sunlight to preserve polymer integrity.
Yes. Because Italwax Film Wax applies in an ultra-thin layer compared to traditional hot wax, the 100g trial bag provides ample product to evaluate viscosity, setting time, and hair capture across multiple intimate or facial test services before investing in the 1kg salon bag.
This occurs when insufficient setting time has elapsed for the film wax to complete its thermal cure. If a patch remains stringy, dust a small amount of cosmetic talc over the top surface, wait 2 to 3 seconds for the polymer to fully set, and peel cleanly.
Hairs remain behind when the wax is applied too superficially without adequate downward spatula pressure. To fix this, reapply the film wax while pressing the spatula firmly against the skin to thoroughly embed coarse hairs into the lower layer of the wax.
Applying film wax too thick (like traditional hot wax) slows down cooling and prevents a uniform cure. Spread the wax into a thinner, even layer across a slightly larger surface area to ensure rapid setting and maximum grip.
Residue occurs when the borders of the application are scraped too thin compared to the centre. Maintain consistent spatula pressure and create a clean, uniform perimeter of identical thickness across the entire application zone.