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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Delicate facial waxing shouldn't leave your treatment room on edge over erythema, skin lifting, or painful post-service inflammation. Standard hot waxes run too hot and adhere aggressively to fragile facial skin, creating unnecessary downtime and client anxiety during routine brow and lip appointments.
The Italwax Selfie Hard Wax is a professional-grade facial hot film wax specifically engineered to encapsulate fine vellus hair and coarse brow growth without adhering to or lifting sensitive facial epidermal tissue.
Also, available in a compact 100g trial size for therapists wanting to evaluate formula performance, grip, and client skin tolerance before stocking standard salon quantities.
Explore our complete range of professional All waxes, maintain sterile treatment standards with single-use Wax spatulas and Waxing Disposables, or prepare the skin barrier using specialist Waxing Pre and Aftercare formulas.
To preserve equipment longevity, clean wax pot rims and heater inserts at the end of each shift using an equipment wax solvent. Store unused 500g and 100g bags in a cool, dry salon dispensary away from direct sunlight to maintain optimal bead consistency.
The 500g bag is our standard salon format, designed for high-volume treatment rooms offering regular brow and facial waxing. The 100g size is a convenient trial pack for solo operators or therapists wanting to test the formulation's elasticity and low-temperature setting on sensitive clients before ordering bulk salon quantities.
Unlike traditional colophony/rosin-based waxes that stick to living skin cells, Italwax Selfie features a synthetic, resin-free base blended with natural oils. It melts at +38°C, adhering strictly to hair shafts rather than epidermal tissue, virtually eliminating post-service redness and skin lifting.
Yes. The high elasticity and multidirectional polymer matrix encapsulate ultra-fine vellus hairs cleanly at the base on the first application, minimising the need for re-waxing or extensive tweezing.
Have your client roll their upper lip over their teeth to pull the skin taut. Apply the wax with an upright spatula angle to lift the hairs, and strictly avoid placing wax directly onto the red vermilion border of the lip.