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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Facial waxing on clients using active skincare or presenting with thin, reactive skin frequently leads to erythema, irritation, and the risk of epidermal lifting. Standard strip or high-temperature hot waxes lack the gentle grip required for delicate zones like the brow arch and upper lip.
The Italwax Hard Wax Selfie (100g) is a professional-grade delicate hot hard film wax specifically engineered to remove fine to coarse facial hair while protecting hyper-sensitive skin barriers. Infused with a natural oils complex and completely resin-free, this low-temperature formula creates a protective cushion that eliminates skin lifting, irritation, and post-treatment redness.
Pair this wax with our professional Wax Heaters, apply with precision Wax spatulas, prepare the skin using targeted Waxing Pre and Aftercare, and explore our complete range of All waxes.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To preserve heater longevity, clean inner pots with dedicated equipment cleaner while the wax chamber is warm. Do not boil or use water inside the melting well. Store wax beads in a cool, dry area away from direct UV sunlight to maintain polymer flexibility and prevent bead clumping.
Natural pine rosin (colophonium) is a common cause of contact dermatitis and surface irritation in professional waxing. Italwax Selfie uses a synthetic formulation combined with natural oils that only grips the hair keratin, completely eliminating mechanical drag and skin lifting on thin facial tissue.
Italwax Selfie operates at a low working temperature of +38°C. This ensures maximum thermal safety, prevents client heat flushes, and eliminates the risk of thermal burns on delicate facial zones.
While the oils complex protects delicate epidermal layers, clients actively using prescriptive retinoids, high-percentage AHAs, or BHAs must suspend use according to standard clinical protocols prior to any waxing service. Always conduct a thorough skin consultation and apply talc prior to treatment.
No. Italwax Selfie is a hot hard film wax that sets as a flexible, peelable layer. It is removed by hand directly without paper or fabric waxing strips, reducing disposable waste and operational costs per service.