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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Treating delicate intimate and facial zones with traditional pine rosin wax often leads to client erythema, broken hairs, and brittle patch snap during busy treatment columns.
The Italwax Top Line Pink Pearl Synthetic Hard Wax 100g is a professional-grade synthetic polymer film wax specifically engineered to deliver ultra-flexible, hypoallergenic hair removal on sensitive areas including the bikini line, underarms, and face without skin lifting or stringiness.
Pair this wax with our professional Wax Heaters, load up on disposable Wax spatulas, and complete your pre- and post-treatment protocol with our dedicated Waxing Pre and Aftercare range. Explore our full suite of professional waxes under All waxes.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To preserve heater efficiency and maintain strict salon hygiene standards, wipe down warming pots and rim collars immediately after service using specialised wax equipment cleaners. Use clean, single-use wooden spatulas for every dip to prevent cross-contamination and ensure compliance with Australian salon infection control guidelines.
Synthetic polymer waxes (SP Wax) are free from natural pine colophony (rosin), which is the primary cause of contact dermatitis, allergic hives, and prolonged erythema after waxing. Combined with its low melting point of +38°C, it adheres strictly to the hair shaft rather than the live skin layer, preventing bruising, skin lifting, and irritation on fragile bikini and facial zones.
If the wax stretches like caramel, insufficient time was allowed for the synthetic polymer layer to fully set, or it was applied too thickly. Apply a light dusting of cosmetic talc over the surface of the wax, wait 2 to 3 seconds for thermal cooling to complete, and remove smoothly parallel to the skin.
Missed hairs occur when the wax is laid down too superficially without enough spatula pressure. When applying, firmly press your wooden spatula to wrap the wax around the hair roots. Because Pink Pearl is multi-directional, apply with firm contact to encase hairs regardless of their growth pattern.
Edge residue happens when the wax is applied with feathered, uneven borders that taper off too thinly. Ensure consistent spatula pressure throughout the stroke so the patch maintains a uniform thickness from the centre right through to the outer edges.