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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, deep-rooted hair and reactive skin often lead to prolonged treatment times, unwanted skin lifting, and messy, stringy clean-ups that disrupt a busy salon appointment book. Low-quality waxes lack the necessary elasticity, snapping mid-pull or failing to grip short, stubborn regrowth on delicate zones.
The Italwax White Chocolate Hard Film Wax is a professional-grade medium-density depilatory wax specifically engineered to encapsulate short, coarse hairs while preventing post-treatment erythema and skin irritation across delicate intimate and facial areas.
Stock up your salon workstation with our full range of All waxes, pair with professional Wax spatulas, and protect your clients with targeted Waxing Pre and Aftercare essentials.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
Titanium dioxide acts as a buffering agent that creates a dense, velvety cushion between the wax and the stratum corneum. This prevents the wax from adhering directly to living skin cells, significantly reducing treatment erythema, sensitivity, and post-wax client discomfort in sensitive zones like the bikini line and underarms.
If the wax stretches like caramel, it has been pulled before it has fully cured. Simply dust a small amount of cosmetic talc powder directly onto the wax surface, wait 2 to 3 seconds for the film to stabilise, support the skin firmly, and remove cleanly.
Missed hairs typically occur when the wax is applied too superficially without sufficient spatula pressure. To correct this, apply the wax by pressing the spatula firmly against the skin to force the hair shafts completely into the medium-density wax layer before curing.
The 100g format is specifically designed as a trial or sample size pouch. It allows salon owners and solo practitioners to evaluate melting times, elasticity, and client comfort before ordering bulk wholesale quantities for high-turnover treatment rooms.