No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Discover the perfect blend of simplicity and style with the Joiken Kate Styling Salon Chair, available at Luna Beauty Supplies. Designed to enhance any beauty or hairdressing salon, this chair prioritizes client comfort, allowing them to relax and truly enjoy their service. Customize your chair with your desired color and hydraulic base option for a seamless integration into your salon's aesthetic.
At Luna Beauty Supplies, we aim for clear communication regarding your salon furniture purchase. Please review the following details:
Please kindly note that freight charges are not included in the purchase price; however, our friendly staff will contact you with an individual shipping quote after the order is placed. For a quote before you purchase, contact us at hello@lunabeautysupplies.com.au.
Goods will not be insured unless requested by the customer. Transit insurance is available upon request and will be quoted separately. We recommend considering this for added peace of mind.
We kindly ask you to check your order as soon as it arrives. If you suspect any issues, please note it with the driver and contact us immediately, ideally within 48 hours of delivery. This allows us to assist you promptly with any claims.