Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Running out of hot water mid-treatment or constantly pausing back-to-back appointments to manually empty heavy greywater reservoirs completely halts your clinical flow. For high-volume Australian salons looking to dominate the lucrative scalp facial market, inadequate basin infrastructure restricts your hourly revenue capacity and ruins the consumer’s sensory experience.
The Karma Plumbed Japanese Head Spa Table is Australia's best-selling head spa—a professional-grade, dual-purpose treatment station specifically engineered to deliver a continuous, temperature-controlled hydrotherapy experience. By hardwiring directly into your clinic’s permanent water mains, this elite system eliminates manual refilling, enabling therapists to run seamless, high-margin rituals with zero downtime.
To maximise your service margins, we recommend configuring the included micro-steamer for the first 8 to 12 minutes of your scalp-scaling protocol. The warm vapour softens hardened sebum and lifts dead corneocytes before you initiate the water halo cycle. While the bed features an internal heating element for recycled hydrotherapy modes, always test the water temperature on your wrist using the primary tap first to ensure client comfort and safety.
Constructed utilising a premium, stain-proof porcelain wash basin that easily resists chemical staining from professional hybrid tints, deep conditioning masks, and dense botanical oils. The structural table is wrapped in double-stitched, non-porous medical-grade PU vinyl, specifically selected for its resilience against constant exposure to hospital-grade B2B disinfectants.
The Karma bed is a heavy-duty piece of permanent salon furniture. It requires professional installation by a licensed Australian plumber to connect to hot and cold water mains and a PVC floor waste line. For the electrical features, the integrated recycling pump and heating system require standard Australian 240V 10-amp wall points on an isolated circuit to ensure optimal thermal performance.
The Karma unit requires direct connection to your building's hot and cold water supplies, as well as a dedicated PVC waste drainage line. For the cleanest salon aesthetic, we highly recommend having a licensed plumber install these three lines directly beneath the floorboards, matching the front access panel located underneath the basin (the waste point sits 31cm from the floor). If under-floor plumbing is structurally impossible, your plumber can install connection taps on a nearby wall, though please note connection hoses will be visible. Always seek professional plumbing advice prior to purchasing to ensure compatibility with your salon layout.
Yes, absolutely. The Karma basin features a dual-valve system. It can be used as a traditional salon washbasin for rinsing out heavy colour, lightener, or foils directly down the drain using fresh mains water. Alternatively, it can toggle into the closed-loop hydrotherapy mode to run the continuous water circulation halo for extended relaxation and therapeutic scalp treatments.
The table requires standard Australian 240V 10-amp power plugs to run the integrated light therapy, micro-steamer, and the water circulation pump. The bed features an internal heating unit engineered to maintain the temperature of the water while running in recycled head spa mode. However, it does not replace a hot water system—you must connect the basin to your building's primary hot water lines to operate the mixer tap and fill the system initially.
The standard B2B clinical turnaround time is approximately 10 minutes. This involves wiping down the chemical-resistant porcelain basin and medical-grade PU vinyl with a hospital-grade disinfectant, removing any hair from the internal catch, and running a specialized salon flush solution through the internal water circulation halo for 5 minutes to keep the lines pristine.
Due to the heavy-duty structural frame, the Karma bed is dispatched as an oversized shipment in two packages: a primary protective timber crate weighing roughly 70kg (212 x 82 x 91cm) and a secondary accessory carton weighing 6kg. Because this is commercial equipment, standard free shipping thresholds for consumables do not apply. Our freight team will contact you with a customised ground-floor courier invoice after checkout, or you can contact us directly for a free freight estimate before finalising your order.
Whether you are outfitting a high-volume commercial clinic with hardwired infrastructure or seeking a portable solution for a leased multi-room salon, selecting the correct water management system is critical for your daily operational workflow. Explore our complete range of Japanese Head Spa Equipment to find your exact clinical match. If your architectural layout permits permanent drainage, browse our hardwired Plumbed Japanese Head Spa Units for unlimited, continuous hydrotherapy. Alternatively, if you require a premium plug-and-play setup to bypass structural permitting costs, our self-contained Non-Plumbed Japanese Head Spa Basins deliver high-yield scalp therapy entirely independent of your building's mains water supply.