Shipping Information

The free shipping offer excludes furniture and equipment. A freight quote will be sent once the order is received. If you require a quote prior, please get in touch with us.

Where do you ship from?

Furniture and equipment items are dispatched from different warehouses located in QLD and NSW.

Returns Policy

Can I return a product that I purchased?

We don't accept returns on furniture and equipment items so please ensure the right item has been bought. No change of minds are accepted.

It is the responsibility of the receiver to inspect the order upon arrival to ensure no damages have taken place. We must be notified immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is and don't forget to attach photos of the products.