No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Invest in unparalleled comfort and robust durability for your salon with the Karma St Helens Round Cutting Stool, available at Luna Beauty Supplies. Designed for beauty professionals, this premium stool features a heavy-duty build and superior, hair-free wheels that won't mark your floors.
At Luna Beauty Supplies, we strive to ensure your salon furniture arrives safely. Please note the following regarding your order:
Please note that due to the size and weight of this item, free shipping promotions do not apply. Our team will contact you with an individual shipping quote after you place your order. For a free quote before purchasing, please contact us.
Goods are not automatically insured against loss or damage during transit. If you require transit insurance, please request this separately for a custom quote.
We kindly ask that you inspect your order immediately upon arrival. If you notice any issues or suspect damage, please make a note with the delivery driver and contact Luna Beauty Supplies within 48 hours of delivery. Prompt notification is crucial for us to assist you effectively.
A redelivery fee of $77 (including GST) may be charged if you or your representative are not present or unable to accept delivery when goods arrive at the scheduled time.
In the unfortunate event that an item is damaged or faulty upon arrival, Luna Beauty Supplies will arrange for a courier or representative to collect and return the item. Alternatively, we may offer repair solutions or suitable compensation. Please ensure all returns are in their original packaging and securely sealed for collection.