Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Securing commercial plumbing permits and trenching concrete floors can completely derail a salon build-out. For lease-bound renters and multi-modality clinics, the inability to hardwire a traditional wash station often means missing out on the booming, high-margin scalp facial market entirely.
The Kova Japanese Head Spa Basin is a professional-grade, completely self-contained non plumbed head spa basin specifically engineered to deliver authentic, continuous hydrotherapy without requiring any structural building modifications or mains drainage connections.
Selecting the correct water management system is critical for your operational efficiency. If your clinic's architectural layout permits permanent drainage, explore our hardwired Plumbed Japanese Head Spas for unlimited, continuous flow. However, if you need to bypass structural permitting costs, our complete range of Non-Plumbed Head Spas offers the ultimate plug-and-play solution. Browse our broader collection of premium salon furniture Australia to completely outfit your clinic workspace.
To maximise your workflow and protect the internal heating elements, always fill the 60L reservoir with clean, filtered water before your first client arrives. Engage the digital heater 10 minutes prior to the service so the water hits optimal therapeutic warmth. When using the complimentary steamer, direct the vapour over the scalp for 5–8 minutes after applying your active scalp masks to dramatically increase product absorption and soften follicular blockages.
The Kova basin is cast from high-impact white acrylic, ensuring it remains highly resilient against surface etching from concentrated essential oils, deep conditioning masks, and hospital-grade salon disinfectants. The internal components feature anti-corrosion fittings to maintain consistent water pressure and mitigate long-term mineral scale build-up.
This unit requires zero connection to building water lines. However, to operate the digital heater, LED lighting, and internal pump, it must be plugged into a standard Australian 240V 10-amp power point. If you are operating this unit in a carpeted room, we highly recommend placing a protective vinyl mat beneath the castor wheels to prevent accidental water splashing during the treatment.
Because the Kova basin operates completely independent of your building's plumbing, it utilizes a manual greywater management system. At the end of your treatment cycle, you will need to open the external drainage valve and empty the used water into an external waste bucket placed next to the basin. Please note: The external waste bucket is not included with the unit and must be purchased separately to suit your clinic's specific volume needs.
Yes, the massive 60-litre reservoir is designed to provide enough clean, heated water to comfortably execute up to three standard 60-minute hydrotherapy sessions. However, you must meticulously manage your external waste bucket between these clients to ensure the greywater does not overflow while you are relying on the fresh water reserves.
The Kova features its own internal electric heating element and a digital thermostatic control panel. You can fill the 60L reservoir with ambient room-temperature water, and the machine will actively heat and maintain the water at your chosen temperature for the duration of the service. You do not need to haul boiling water from a kettle or external sink to operate this unit.
To protect the longevity of the internal circulation pump, the golden water halo ring should strictly be used to cycle clean water. If you are performing a heavy double-shampoo or applying dense, gritty physical scalp scrubs, use the handheld shower attachment to rinse those products away. Pushing thick suds or exfoliating beads rapidly through the internal filter mechanism will eventually cause blockages and premature wear.
The Kova basin is classified as an oversized commercial bulky good. Standard free shipping promotions for beauty consumables do not apply. Once your order is placed, our logistics team will contact you directly with an accurate, individual ground-floor shipping quote based on your clinic's postcode. Alternatively, if you would like to buy head spa basin Australia wide and need a freight estimate beforehand, please contact our support team directly.