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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Client perspiration, residual makeup, and natural sebum are the biggest culprits behind poor wax adherence and patchy pulls. When you are rushing between back-to-back appointments, you cannot afford a cleanser that leaves a greasy film or requires secondary rinsing before you lay your strip.
The Naturaverde Pro Cleanse is a professional-grade organic pre-wax cleanser specifically engineered to prep sensitive skin for waxing by instantly dissolving surface impurities without disrupting the acid mantle. Formulated as a micellar water, it acts as a magnet for dirt and oils, ensuring optimal wax grip and reducing the risk of post-inflammatory hyperpigmentation.
Complete your professional setup by exploring our wider range of high-performance salon essentials. Whether you need reliable waxing supplies wholesale Australia, premium hard waxes, or post-depilatory soothing lotions, we stock the heavily vetted brands that Australian salons trust for consistent, high-yield results.
Apply cleanser to a fresh cotton pad or tissue. Lightly cleanse the treatment area using a patting or soft massage motion to encapsulate surface debris. Pat dry. Do not rinse. Proceed immediately with hair removal.
Yes. Because it relies on gentle micellar technology rather than harsh astringents or high alcohol content, it encapsulates dirt without stripping the lipid barrier. The high concentrations of oat extract and aloe vera provide a cooling, anti-inflammatory buffer that is highly effective for delicate upper lip, brow, and cheek areas.
Not at all. Unlike heavy oil-based cleansers, this professional pre-wax micellar water flashes off the skin quickly. Provided you use a light patting motion with your cotton pad and allow a few seconds of air drying, the skin is left perfectly matte. This guarantees maximum tensile grip for both synthetic and natural resin waxes, preventing snapped hairs.
The 500ml bottle features an integrated pump dispenser designed for clinical environments[cite: 1]. Simply depress once onto a fresh, disposable gauze or cotton round away from the client's body. Discard the pad immediately after prepping the target zone to maintain strict sanitisation standards between back-to-back appointments.