Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Scalp treatments and heavy hydration masks often sit superficially on the cuticle, limiting your client's results and wasting expensive back bar products. If your botanical oils aren't penetrating effectively, your head spa service isn't delivering the cellular-level hydration your clients are paying a premium for.
The Luna Beauty Steamer and Perspex Hood is a professional-grade continuous flow scalp steamer specifically engineered to maximise cuticular vasodilation and improve product absorption. By delivering a regulated, low-temperature micro-mist directly to the scalp, this unit accelerates treatment processing times while offering an immersive, sensory experience. CRITICAL NOTE: This listing is for the steamer unit and perspex hood only. The basin shown in promotional imagery is explicitly NOT included.
Expand your service menu and complete your aesthetic with our premium professional setups. Explore our curated range of Japanese Head Spa Tables, upgrade your workflow with fully Plumbed Head Spas, or browse our comprehensive selection of durable Salon Equipment to elevate your entire workspace.
For maximum efficacy, apply your scalp serums or deep hydration masks prior to positioning the perspex hood. Allow the micro-mist to circulate for 10-15 minutes. The tactile warmth will emulsify heavy creams, allowing for superior slip during your manual scalp massage post-steam. Always monitor client comfort and ensure the steam nozzle is angled correctly into the hood, not directly onto the client's forehead.
The hood is manufactured from high-density, shatter-resistant acrylic perspex designed to withstand continuous thermal exposure without warping or clouding. The thermal piping is wrapped in a heavy-duty, heat-resistant polymer to ensure operator safety during repositioning.
This unit is universally compatible with most open-style wash basins, provided you have adequate floor space adjacent to the sink. Crucial Maintenance: You must only use distilled water in the reservoir. Using standard tap water will cause rapid calcium and mineral calcification, which blocks the internal heating element and voids warranty.
No. To be absolutely clear, this listing is strictly for the steamer unit and the perspex butterfly hood attachment. The basin is featured in imagery purely to demonstrate how the hood integrates into a typical Japanese Head Spa setup.
You must exclusively use distilled water. Australian tap water is often hard and contains heavy minerals. Running tap water through this unit will cause rapid calcification of the heating element, leading to spitting, uneven misting, and eventual equipment failure.
Use a hospital-grade neutral detergent or 70% isopropyl alcohol on a soft, lint-free microfiber cloth. Avoid harsh chemical solvents, acetone, or abrasive scourers, as these will permanently scratch, fog, and degrade the acrylic perspex, ruining the client's visual experience.