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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Welcome to InLei® - Conversion Course - Everything you need to know about before switching from the other systems you use.
Experiencing inconsistent or underwhelming results with your lash lifts? Considering a switch from your current system, but unsure where to begin? Want to offer your clients a safer and gentler treatment? In addition to providing a curl, would you like to nourish your client's eyelashes? This webinar is perfect for those who want to transition to InLei, but may be hesitant after using their favorite products for years.
InLei Lash solutions are the sole products in the world clinically tested for effectiveness in thickening lashes, resulting in an average increase of 24% after just three sessions. The InLei Professional range, made in Italy, provides the highest quality products for beautiful, naturally curled lashes with nourishing benefits.
The conversion webinar serves as a comprehensive guide to learning about the product range, its components, and what sets it apart from other products. This valuable resource is suitable for beginners and experienced lash lift professionals seeking information about our unique product line..
Dive into an hour and a half of video lessons that will take you through the main things you need to know about InLei before purchasing a kit.
Once the order is placed, please allow up to 24hs to receive the details by email. Please remember to check your spam folder if you haven't seen the email within this timeframe.
This webinar is not an accredited training program. It does not lead to formal certification or accreditation recognized by any governing body or educational institution.
This webinar doesn’t include video demonstrations of the treatment.
FOR PROFESSIONALS ONLY