Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Modern salon clients are no longer just seeking standard haircare—they are demanding total sensory immersion and full-body relaxation. When a client lies on a static, flat treatment bed for 60 minutes, physical stiffness can quickly detract from the luxury of the scalp facial you are providing.
The Nova 4D Zero-Gravity Plumbed Head Spa Massage Bed is a revolutionary leap in clinical salon infrastructure. Encased in a futuristic, pod-like silhouette, this ultra-premium Japanese head spa massage chair seamlessly integrates a continuous-flow hydrotherapy basin with a dynamic full-body robotic massage system, delivering a weightless, transcendental experience your competitors simply cannot replicate.
Selecting the correct water management system is critical for your operational efficiency. If your clinic's architectural layout permits permanent drainage, this hardwired plumbed Japanese head spa bed delivers an unlimited, continuous workflow. If you need to bypass structural permitting costs entirely, explore our portable non-plumbed head spas. Browse our overarching collection of high-end salon furniture Australia to complete your elite day spa.
To maximise your return on investment with the Nova 4D, structure your service menu to include a "Weightless Head & Body Protocol." Activate the Zero-Gravity massage setting 5 minutes before you even touch the client's hair. Letting the mechanical rollers release tension in their lumbar and cervical spine first will make the subsequent scalp massage feel infinitely more effective, allowing you to confidently charge ultra-premium rates for this exclusive sensory journey.
Constructed using an eco-friendly, highly resilient PVC leather substitute designed specifically to resist the extreme humidity of hydrotherapy treatments and the harsh chemicals of hospital-grade disinfectants. The smooth, pod-like exterior shell is crafted from high-impact polymers that wipe clean effortlessly, maintaining a pristine, futuristic aesthetic.
This is a permanent, hardwired piece of clinical infrastructure requiring commercial plumbing. You must hire a licensed Australian plumber to connect the unit to your building's hot and cold water mains, as well as a PVC waste drainage pipe. Additionally, the sophisticated 4D massage motor and LED display require proximity to a standard 240V wall outlet (1.8m cable provided).
The Nova is structurally engineered to separate the body's movement from the washing basin. As the 4D massage mechanism gently adjusts the client's legs and torso into a weightless, ergonomically optimised angle, the cervical spine and head remain perfectly supported over the deep basin. This prevents the client from sliding backwards into the water while still allowing them to experience the full physical benefits of a robotic massage.
No. The Nova utilises an advanced 4D dynamic roller system, which provides smooth, targeted kneading and rolling rather than aggressive, shaking vibrations. This ensures the client's head remains perfectly stable in the silicone neck rest, giving your hands the absolute precision needed to execute microscopic scalp scaling and water halo treatments.
Yes. Because the Nova operates as a continuous-flow hydrotherapy system alongside its electronic components, it requires a direct connection to your commercial building's mains water supply and waste drainage. Installation must be carried out by a licensed Australian plumber to ensure compliance with local regulations and to safeguard the internal massage electronics from any plumbing leaks.
Due to the heavy internal chassis (capable of holding 200kg) and the oversized capsule dimensions, standard automated free shipping does not apply to this premium item. Once your checkout is complete, our logistics team will calculate a tailored ground-floor freight quote based on your clinic's postcode. We strongly advise requesting transit insurance to protect this high-value, electronic investment during commercial transport.