The free shipping offer excludes furniture and equipment. A freight quote will be sent once the order is received. If you require a quote prior, please get in touch with us.
Joiken furniture and equipment items are dispatched from Smithfield, NSW.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
No returns can be accepted for goods which have been ordered and manufactured per the Customer specifications. All other goods returned for credit will be subject to a 15% handling fee. Written pre-approval must be granted by the Company prior to the return of goods.
No handling fee will be charged on goods incorrectly supplied by us or goods which are subject to the warranty set out below.
Please Note: We will not refund or exchange due to: you no longer require the item, you have changed your mind, or you have no use for the goods.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Despite every effort to provide accurate images of each product's colour finish, actual colours may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, and other factors. Joiken will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Joiken, you agree to accept the risk that there will be a slight variation between the actual colour and design, and the representation on our website.
Struggling to maintain a pristine aesthetic on a busy colour floor? While traditional tufted chairs trap cut hair and quickly show degradation from developer and bleach spills, bulky seating can make your salon feel cramped and outdated. You need a sleek, high-traffic seating solution that masks stains effortlessly and sweeps clean in seconds.
The Joiken Erica Styling Chair in Black is a professional piece of salon furniture designed to provide ultimate stain-masking durability and ergonomic support for busy hair and beauty professionals.
While the black ABS polymer is highly effective at hiding dark tint stains, we recommend wiping up bleach or high-volume developer spills quickly with a damp microfiber cloth to prevent the harsh chemicals from dulling the black finish over time. Do not use abrasive scouring pads.
Also available in Clear and White.
Discover Joiken and Luna Beauty Supplies' stunning and top-quality range of salon furniture perfect for your clients. Our collection includes beauty beds, salon chairs, trolleys, stools, and electrical equipment.