No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Elevate your salon's style and provide supreme client comfort with the Karma Batemans Bay Salon Chair from Luna Beauty Supplies. This chic, plush chair boasts a comfortable design with cushioned armrests, a sleek circular chrome base, an integrated footrest, and a smooth hydraulic lift for effortless height customization. Its easy-to-clean removable cushions make it a practical and elegant choice for premium beauty and hair salons.
At Luna Beauty Supplies, we aim for clear communication regarding your salon furniture purchase. Please review the following details:
Despite the cart showing free shipping, please kindly note that freight charges are not included in the purchase price due to the size and weight of this item. Our friendly staff will contact you with an individual shipping quote after your order is placed. For a quote before purchasing, please contact us at hello@lunabeautysupplies.com.au.
Goods will not be insured, therefore not covered for loss or damage, unless specifically requested by the customer. Transit insurance is available upon request and will be quoted separately. We highly recommend considering this for added peace of mind.
Upon delivery, please inspect your order immediately. If you notice any issues or suspect damage, please notify us within 48 hours. We require prompt notification to effectively assist you with any claims.