Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Already have a perfectly good massage table or beauty bed in your treatment room? You shouldn't have to waste thousands of dollars replacing the premium furniture you already own just to add a highly profitable Head Spa service to your clinical menu.
The NÉRA Japanese Head Spa Basin is a standalone, fully plumbed hydrotherapy pedestal designed to pair seamlessly with your existing salon furniture. By simply positioning this freestanding unit at the head of your current massage table, you instantly transform a standard dry treatment room into a luxury wet spa suite.
Selecting the correct water management system is critical for your operational efficiency. If your clinic's architectural layout permits permanent drainage, this hardwired plumbed Japanese head spa unit delivers an unlimited, continuous workflow. If you need to bypass structural permitting costs entirely, explore our portable non-plumbed head spas. Browse our overarching collection of high-end salon furniture Australia to complete your elite studio.
The NÉRA is compatible with most standard massage tables, lash beds, and fully reclining beauty chairs.
Key Requirement: Your bed must be able to lie completely flat (180 degrees) without headrests in the way, allowing the client's neck to bridge across and rest comfortably in the basin's silicone neck curve.
Clients love to see exactly what is happening on their scalp. We highly recommend pairing the NÉRA with our Scalp Cameras to use during your pre-treatment consultation. Visually proving the "before" (oil buildup, dry flakes, blocked follicles) and the "after" (clean, breathing follicles) completely justifies the high ticket price and drastically boosts your retail sales of homecare serums.
This is a permanent, hardwired piece of clinical infrastructure requiring commercial plumbing. You must hire a licensed Australian plumber to connect the unit to your building's hot and cold water mains, as well as a PVC waste drainage pipe. Your plumber can easily access the internal pipework via the front-facing maintenance door.
While the NÉRA does feature base castor wheels to help you perfectly position it against your existing beauty bed during initial setup, it is a fully plumbed unit. Once your licensed plumber connects the rigid PVC waste pipes and mains water lines, the unit must remain stationary. If you require a unit that can be physically rolled into a closet after every treatment, you will need to look at our non-plumbed, self-contained portable basin range instead.
The NÉRA features an active digital thermostat and mixing valve. Instead of manually twisting hot and cold taps and guessing the temperature on your wrist, the digital display allows you to dial in the exact water temperature (e.g., 38°C). The internal system mixes the hot and cold mains water automatically to maintain that precise temperature as it flows out of the golden halo, ensuring a flawless sensory experience.
When positioned correctly, no. The NÉRA features a deep acrylic basin and an ergonomic neck rest designed to catch water runoff. However, to completely protect your existing expensive massage tables from accidental drips or wet towels, we highly recommend purchasing a fitted waterproof PVC bed cover to use specifically during hydrotherapy services.