Facial waxing and chemical brow laminations are highly profitable clinic services, but they inherently leave the client's delicate periocular skin flushed, inflamed, and stripped of essential natural lipids. If you aren't finishing your services with a targeted, anti-inflammatory treatment, you risk client discomfort and...
You know the struggle of mapping out a perfect brow lamination, only to be hindered by sparse, over-plucked tails or thinning arches. Clients desperately want fuller brows, but relying on heavy brow pomades every single day only clogs the follicles and slows down natural...
Every professional beauty therapist knows the frustration of clients returning with brittle, singed, or frizzy lashes simply because they neglected their post-treatment hydration. Chemical processing strips the hair of its natural moisture, and without targeted lipid replacement, the cuticles remain exposed, compromising your lift...
RETURNS AND REFUNDS
Any item can be returned and refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.
Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.
Shipping costs are the responsibility of the customer and are non-refundable.
REPLACEMENT PROCESS
If your products are faulty, broken or damaged in transit please email us at hello@lunabeautysupplies.com.au within 2 weeks of receiving your order with your order number and image/video of the products you received as well as the packaging it arrived in.
RETURN PROCESS
Please send your order back to:
LUNA Beauty Supplies
112 South Terrace, 401, Adelaide South Australia 5000, Australia
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at hello@lunabeautysupplies.com.au
SHIPPING
Orders placed before 3pm AEST will be shipped on the same day unless stated otherwise (excludes public holidays and weekends).
International orders: Please note that there may be duties and taxes levied on your shipment in your destination country. The receiver is solely responsible for paying any customs charges.
What happens if you have entered the wrong address?
Please email us ASAP at hello@lunabeautysupplies.com.au and make sure you enter ‘Urgent: Change wrong address’ in the subject line.
If you email us with a change of shipping address please keep in mind that your order may already have been dispatched.
I would like to update my order, how do I do this?
It is possible for us to manually update shipping or products on an order however please be aware that in some instances there will be a time difference so your quick and clear response will be greatly appreciated.
Please email us ASAP at hello@lunabeautysupplies.com.au and make sure you enter your order number in the subject line and any changes you'd like to make.
Facial waxing and chemical brow laminations are highly profitable clinic services, but they inherently leave the client's delicate periocular skin flushed, inflamed, and stripped of essential natural lipids. If you aren't finishing your services with a targeted, anti-inflammatory treatment, you risk client discomfort and...
You know the struggle of mapping out a perfect brow lamination, only to be hindered by sparse, over-plucked tails or thinning arches. Clients desperately want fuller brows, but relying on heavy brow pomades every single day only clogs the follicles and slows down natural...
Every professional beauty therapist knows the frustration of clients returning with brittle, singed, or frizzy lashes simply because they neglected their post-treatment hydration. Chemical processing strips the hair of its natural moisture, and without targeted lipid replacement, the cuticles remain exposed, compromising your lift...
